Jacob Frias
- Role
- Data Operations Analyst at Findhelp
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jacob Frias
Throughout my professional career, I have made sure to use my perspectives to create…
Experience
Data Operations Analyst
Oct 2021 — Present
Manages the quality and breadth of free and reduced-cost social service programs on the findhelp.org platform through verification and maintenance of current program data - Provides direct support to site users via Zendesk and Atlassian JIRA Service Desk (email and live chat support) by addressing platform-based questions, reviewing program suggestions, and assisting with site navigation and troubleshooting - Works directly with Business Intelligence/Analytics team to develop customized dashboards and reports for high-touch customers and paid service partners using Google BigQuery and Sisense.
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