Jacob Eisert
Tech Support Specialist
- Role
- Associate Tech Support Analyst at Lightspeed DMS
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
Experience
Associate Tech Support Analyst
Jun 2023 — Present · Salt Lake City, UT, US
As an Associate Technical Support Analyst, I\'m dedicated to providing exceptional service to our customers, assisting them with navigating our DMS software seamlessly. I\'m well-versed in Lightspeed Software and work closely with my team to promptly address customer inquiries via phone, email, or tickets. I meticulously track and resolve issues, ensuring our customers receive the support they need. Whether troubleshooting software issues or assisting with hardware concerns, I\'m committed to guiding our customers through any technical challenges they encounter.
Skills
- Customer Service
- Strategic Planning
- Social Media
- Microsoft Excel
- Marketing
- Microsoft Office
- Leadership
- Microsoft Word
- Public Speaking
- Marketing Strategy
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