Jacob Diekmann

About Jacob Diekmann

As IEHP\'s Senior Director of Quality Systems, I am responsible for the program implementation and oversight of Health Plan Accreditation and all components of the IEHP Quality Management Program. I work with leaders across the organization to implement Health Plan Accreditation programs and systems that ensure IEHP\'s compliance with all applicable Standards. I also support IEHP\'s efforts to become a NCQA 5-star Health Plan. I am accountable for quality program deliverables to IEHP\'s regulators, including: Quality Management Program Description, Quality Management Program Assessment, Performance Improvement Projects, Quality Improvement Projects, Facility Site Review Audits, Medical Record Review Audits, Provider Accessibility Review Survey, and Potential Quality Incidents.

Experience

1. Senior Director, Quality Systems

   IEHP

   Nov 2020 — Present · Rancho Cucamonga, CA, US

   Lead cross-functional initiatives and programs to ensure IEHP achieves and maintains NCQA accreditation status.• Responsible for the direction and oversight of IEHP\'s action plan to meet NCQA Accreditation Standards.• Responsible for the direction and oversight of IEHP\'s Quality Management Program including leading clinical and non-clinical team that implement various components of and provide oversight of the organization-wide Quality Management Program.• Responsible for the direction and oversight of Quality Systems Department policies and procedures, ensuring compliance with IEHP\'s regulatory bodies in the areas of quality of care issues, facility site reviews, provider audits, data validation audits, and quality program reporting.• Responsible for the direction and oversight of IEHP\'s core data sources used for quality reporting and accreditation. Establish policies and procedures, ensuring data completeness and data quality across all core data sets used by the Quality Systems teams.• Participate, practice, and promote the IEHP Vision, Mission, Core Values, LEAN principles/practices, and Strategic Priorities to all Team Members, building effective Team engagement and enterprise-wide collaboration.

Education

• University of California, Riverside

  Master of Business Administration (M.B.A.)

  1998 — 2000

• La Sierra University

  Bachelor of Arts (B.A.), History & Political Science

  1994 — 1998