Jacob Cohen

Live Chat & Email Sales Operations Manager @B&H Photo Video

New York, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2014 — Present

Live Chat & Email Sales Operations Manager @B&H Photo Video

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New York, NY, US

Day to day operations of the live chat and email sales department. Making sure there is enough staffing to handle the volume of customers. Assisting in setup of new users and assisting existing users with any issues that may arise, such as remote access and tools they require to do the job. Providing reports for management on Time and attendance, employee performance.

EDUCATION

1993 — 1994

Barnet College

Assocaites, Business & Adminstration

1989 — 1993

Hasmonean High School

High school Dipolma

2006 — 2007

Computer Training.com

MCP, MCSA, Microsoft Server & Networking

SKILLS

ManagementTeam BuildingNetworkingServersBusiness DevelopmentDirect SalesEntrepreneurshipTrade ShowsSemStart-UpsOnline MarketingProduct MarketingMerchandisingSocial NetworkingSearch Engine Optimization (SEO)Call CenterAccount ManagementMarketingAdvertisingRetailB2bDirect MarketingSales ProcessCustomer SatisfactionNew Business DevelopmentEmail MarketingMicrosoft OfficeSalesOnline AdvertisingSales OperationsCustomer RetentionE-CommerceCustomer ServiceSales ManagementSEOPhotographyInventory ManagementTeam LeadershipHome NetworkingSocial Media

ABOUT JACOB COHEN

Specialties: Home Networking, System Upgrades, Internet Marketing, Social Media Marketing and Management, Salesforce, Data analytics.

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Jacob Cohen — Live Chat & Email Sales Operations Manager at B&H Photo Video in New York, NY, US | Unifers