Jacob Carter

Jacob Carter

Strategic Business Advisor & First Responder Chaplain | Board Member, Public Speaker | Helping Organizations Navigate Complex Challenges Through Ethical Strategic Leadership, Compassionate Guidance & Community Resiliency

Role
Consultant at Siento
Location
Kansas City, MO, US
LinkedIn followers
500 followers

About Jacob Carter

I\'m a penta-credentialed professional that has received formal instruction that includes…

Experience

  1. Consultant

    Siento

    Jun 2025 — Present · Kansas City, MO, US

    I\'m currently engaged in a dynamic consulting role, where I focus on two key areas for my clients: Customer Success and Commercial Operations.A significant part of my work involves elevating Customer Success. I help clients drive customer satisfaction and retention by building strong relationships, providing proactive support, and transforming satisfied customers into brand advocates. I also dive into the operational side, optimizing processes like quoting, invoicing, and onboarding to ensure efficiency and a seamless experience for both customers and internal teams. This includes expanding crucial procurement vehicles to streamline the sales process and reduce friction.In a supportive capacity, I also collaborate with marketing and sales teams. This has included contributing to creative content, like video scripts and social media posts, and providing key customer insights to help refine sales strategies and inform business development.This ongoing experience allows me to apply a mix of strategic thinking, hands-on problem-solving, and relationship-building to drive tangible growth and improve operational excellence for my clients. It\'s a privilege to work alongside great teams and help them achieve their goals!

Education

  • Johnson County Community College

    Sales & Client Relations Certificate, Sales, Distribution, and Marketing Operations, General

  • Johnson County Community College

    Digital Marketing Certificate, Sales and Marketing Operations/Marketing and Distribution Teacher Education

  • Gardner Edgerton High School

    High School Diploma, General Studies

    2010 — 2014

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