Jacob C.
Member Service Representative
- Role
- Member Service Representative at Navy Federal Credit Union
- Location
- Hampton, VA, US
- LinkedIn followers
- 500 followers
About Jacob C.
Based out of Hampton Roads, Virginia, Jacob is an operations-focused leader with 10+…
Experience
Member Service Representative
Aug 2024 — Present · Newport News, VA, US
Analyzed, researched and resolved problems and discrepancies related to member accounts/loansAssisted members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applicationsCounseled current and prospective members about Navy Federal\'s products and servicesEnsure cash and other negotiable instruments are handled properlyIdentified opportunities to cross service products and increase product penetrationPerformed platform banking functionsAssisted level I team membersUnderstood and complied with federal and other regulations relating to financial products and services
Education
StoneBridge School
Highschool, Christian Studies
2014 — 2018
University of Mary Washington
Bachelor of Business Administration - BS, Business Administration and Management
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