Jacob Batsell
Experienced professionals in Leadership, Voice technologies, Project Management, IT Service Management
- Role
- Vice President, Telecom Infrastructure at Bank OZK
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jacob Batsell
Strategic IT & Voice Technology Executive | 21+ Years of Leadership, Engineering, and Project Management21 years of experience leading and transforming large-scale Telephony and IT operations, focusing on strategic business process optimization and large-scale project execution. I am a trusted leader with a strong reputation for building and mentoring high-performing teams, fostering a culture of innovation, and successfully driving cross-functional collaboration to achieve significant cost savings. Deeply skilled in ITIL frameworks, Change Management, Incident Resolution, and Request Handling. Adept at translating complex IT strategies into measurable business outcomes that enhance operational efficiency and elevate the user experience.Culture Development & Mentorship - Cross-functional Team Leadership - Strategic & Vision Development - Project & Product Management - Problem Solving & Data Analysis - ITIL & ITSM Implementation - Governance & Security Compliance - Business Performance Management - Vendor Management
Experience
Vice President, Telecom Infrastructure
Jan 2026 — Present · US
Education
ITIL
ITIL Principles and Practices Certification
2019
Cross Telecom, University
Certification, Telecommunications
2009 — 2009
Avaya
Certification, Avaya Certified Specialist
2010 — 2012
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