Jacob A J

Circle Business Head @Jubilant FoodWorks Ltd.

Kerala, IN

As a Circle Business Head (CBH) in the Quick Service Restaurant (QSR) industry, role is multifaceted and demanding. Here\'s a narrative overview of key responsibilities: Driving Business SuccessI’m responsible for managing the Profit and Loss (P&L) statement, driving revenue growth, and controlling costs. This involves monitoring food costs, optimizing menu pricing, and negotiating with suppliers to maintain profitability. 12% growth on Q1 Vs Q4 and LFL sales figures. Operational ExcellenceTo oversee inventory reconciliation, ensuring accurate tracking and management of inventory levels to minimize waste and optimize stock. You also implement measures to prevent losses due to theft, waste, or other factors, ensuring that your business runs smoothly and efficiently. Food Cost and wastage reduced by 18%. Customer DelightA clear focus on delivering great products that meet customer expectations, ensuring timely delivery of orders, and driving customer satisfaction and loyalty through excellent service and quality food. Customer experience and ratings are crucial, and you work tirelessly to maintain high standards. You also monitor food ratings and delivery ratings, using customer feedback to improve your offerings and services. Standing out as the best Circle in India on Customer Food Rating and Delivery Rating. Performance MetricsDaily track and analyze key performance indicators (KPIs) to measure business performance, drive daily sales growth through effective marketing strategies and menu optimization, and optimize team efficiency through effective training, scheduling, and management. Expansion and GrowthI’m also responsible for overseeing new store openings (NSO), ensuring seamless execution and high-quality customer experiences. This involves planning, coordination, and execution of store launches, as well as training and supporting new teams. I have rolled out 3 new stores in 4 months in Kerala and 4 more in pipeline.

Acquinas College

Computer Science

Institute Of Business Management Studies

Master of Business Administration - MBA, Business strategies and management

Manipal Institute of Management, MAHE, Manipal

Bachelor of Information Technology, Computer Software Engineering