Jaclyn Theodore

Sr Consultant-Account Svcs @ HCLTech | Process Improvement Expert

Role
Sr Consultant-account Svcs at HCLTech
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jaclyn Theodore

As a Sr Consultant-Account Svcs at HCLTech, I leverage my 10+ years of program/project management experience and expertise in delivering complex and custom technical solutions to empower the potential of government and commercial enterprise clients. I bring a bold approach and a diverse discipline to solve problems and maximize opportunities, while ensuring quality, functionality, and timely delivery of the solutions. I have successfully managed a broad portfolio of diverse engagements, ranging from corporate media centers, emergency mobile pharmacies, radio frequency pilots, to SDWAN managed projects, for signature Fortune 100 customers such as Walgreens Boots Alliance and Macy\'s. I have also provided leadership and business assurance controls for the Advanced Solutions Project Management team, overseeing the lifecycle delivery execution framework for multiple professional services and MACD customer engagements. I am passionate about driving business transformation, operational excellence, and customer satisfaction through structured implementation and deployment strategies, executive negotiations, and contract management.

Experience

  1. Sr Consultant-account Svcs

    HCLTech

    Nov 2023 — Present

    Program Management lead for the Advanced Solutions Project Management (ASPM) team supporting a signature Fortune 100 Retail Pharmaceutical customer. Responsible for managing large scale, custom, and complex technical solutions. Overseeing the Lifecycle delivery execution framework for multiple Professional Services and MACD customer engagements. Providing leadership and business assurance controls for successful technology deployments. Manages global program activities to scale across all multiple delivery and support organizations.

Education

  • Eastern Michigan University

    Bachelor of Science (B.S.)

    1998 — 2002

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Jaclyn Theodore — Sr Consultant-account Svcs at HCLTech in Raleigh-Durham-Chapel Hill, NC, US | Unifers