Jaclyn Richardson
Quality of life matters.
- Role
- Director, Health and Life Sciences at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Jaclyn Richardson
Curious and eager to learn. I’m enjoying the balance between AI and the way real humans experience work.My background spans product, engineering, HR, support, voice of customer, sales enablement and experience design. The common thread is simple. I remove friction so people can think clearly, feel supported, and do their best work.I’ve led efforts focused on manager capability, employee feedback, cross-team alignment, and AI-supported workflows, especially in complex environments where things rarely work perfectly the first time. I care about building systems that are easy to understand, grounded in real human behavior, and accessible to people with different needs and neurotypes.I’m particularly interested in AI for human wellbeing, including mental health support, neurodivergence, conversational tools, and anything that reduces cognitive load instead of adding to it. Clarity, psychological safety, and thoughtful design matter deeply to me.I’m drawn to purpose-driven work that improves how people feel and function in their everyday lives.
Experience
Director, Health and Life Sciences
Jul 2024 — Present
Lead AI and human-experience programs across a large division. • Co-built a org wide manager community that strengthened consistency and leader support• Created scorecards and review rhythms that clarified priorities for senior leaders• Reduced workflow friction by tightening ownership and removing unnecessary steps• Supported lightweight AI workflow pilots aimed at reducing manual effort in day-to-day work
Skills
- Program Management
- Project Management
- Sharepoint
- Cross-Functional Team Leadership
- Change Management
- Client Relations
- Voice of Customer
- Vendor Management
- Product Release Management
- Cloud Computing
- Leadership
- Enterprise Software
- Business Process
- Strategy
- Management
- Release Management
- Software Project Management
- Process Improvement
- Crm
- Product Management
- Call Centers
- Agile Project Management
- Project Planning
- Customer Experience
- Service Delivery
- Consulting
- Data Analysis
- Saas
- Business Intelligence
- Business Process Improvement
- Business Analysis
- Quality Assurance
- Windows Azure
- Azure Active Directory
- Identity Management
- Product Launch
- Cloud Applications
- Active Directory
- Management Consulting
- Entrepreneurship
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