Jaclyn Farquhar
Senior Client Success Manager - Autotrader, KBB, Cox Automotive
- Role
- Senior Client Success Manager at Cox Automotive Inc.
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Jaclyn Farquhar
Delivering best-in-class digital media & marketing solutions to Automotive dealerships. Holistic, strategic, & customized solutions to reach car buyers more efficiently. Intelligent & proprietary shopper data improves efficiency, delivering high performance ROI. Cutting-edge technical & analytical skills, team leader, customer-centric, delivering on time performance in a fast-paced, high-pressure environment. High level knowledge with CRM’s - Customer Relationship Management software systems.
Experience
Senior Client Success Manager
Sep 2012 — Present · oklahoma city, OK, US
Cox Automotive is the world’s leader in vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive includes Autotrader.com, Kelley Blue Book, Manheim, Dealer.com, Dealertrack DMS, vAuto, NextGear Capital, xTime, and a host of global businesses and brands serving our customers, auto dealers, manufacturers, and financial institutions. We go further to connect pillars of our industry to drive results for our full universe of clients, including dealers, lenders, OEMs and consumers. From inventory and marketing to sales and service — through each stage of a car’s life — we’re connected to the process. Transforming the way the world buys, sells and owns cars with industry-leading digital marketing, financial, retail and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide.CURRENT JOB ROLE:• Build strong relationships with the Owners and General Managers within the dealership• Generate and expand relationships with my dealer customers and prospects • Consult with these dealers to determine their business needs • Determine, in consultation with the customer, the best product combinations & solutions based on a customer needs analysis • Develop cooperative relationship with key Cox Automotive team members• Use CRM - Customer Relationship Management system, currently Salesforce.com, to track progress and identify opportunities for revenue and service appointments
Education
University of Oklahoma
Bachelor of Arts (B.A.), Advertising & Mass Communication
2002 — 2006
University of Oklahoma - Price College of Business
Minor in Business Administration, Business, Management, Marketing, and Related Support Services
2002 — 2006
Skills
- Achiever
- Digital Media
- Goal Oriented
- Digital Strategy
- Local Marketing
- Salesforce.com
- Sales Presentations
- Social Networking
- Service Quality
- Social Media
- Selling
- Business Development
- Digital Marketing
- Creative Problem Solving
- Online Advertising
- Online Marketing
- National Account Management
- SEO
- B2b
- Direct Marketing
- Sales
- Service Excellence
- Leadership
- Customer Retention
- Customer Service
- Marketing
- Web Analytics
- New Media
- Email Marketing
- Sem
- Interactive Advertising
- Online Research
- Lead Generation
- Ppc
- Advertising Sales
- Creative Concept Development
- Profit Maximization
- Automotive
- Mobile Marketing
- Account Management
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