Jaclyn Willman
CRM & Data Analytics Specialist | Focused on Optimization | Driving Efficiency & Process Improvement
- Role
- Question Leader at The College Board
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Jaclyn Willman
Results-driven leader with 15+ years of experience in customer support, team management…
Experience
Question Leader
Jun 2012 — Present
Led and managed a team of AP readers, providing comprehensive training on scoring guidelines and performance standards to ensure consistency and accuracy in grading.• Developed and conducted calibration sessions to align team members with scoring criteria, resulting in improved accuracy and uniformity across all readers.• Monitored team performance, providing real-time feedback and coaching, consistently achieving daily scoring goals, and maintaining a 100% on-standard performance rate.• Identified trends and discrepancies in scoring and implemented corrective actions, ensuring adherence to established guidelines and successful completion of scoring objectives.• Collaborated with senior leadership to communicate team progress, resolve challenges, and drive successful completion of scoring accuracy and rate.
Education
The University of Toledo
Master of Arts - MA, Classical and Ancient Studies
2009
The University of Toledo
Master of Arts - MA
2009
The University of Toledo
Bachelor's degree
2007
The University of Toledo
Bachelor of Arts - BA, History
2007
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