Jaclyn Thode

Experience

1. Director Customer Success Executive

   Oracle

   Sep 2024 — Present

   Serve as the primary strategic advisor and executive liaison for one of Oracle’s largest healthcare clients, championing value realization and long-term success across the partnership.• Drove transformation of client status from red to green within 12 months, positioning the organization as an early adopter of Oracle Health’s newest cloud and AI solutions. • Responsible for cultivating and maintaining trusted relationships with C-level executives; lead strategic business reviews, operational governance meetings and executive roadmap sessions to align solutions with evolving priorities while being accountable for big picture view of the healthcare technology landscape. • Develop and execute comprehensive success and adoption plans across clinical and revenue cycle domains; most recently in the AI space. • Created and led a company-wide risk management program, collaborating across product, engineering, support and operations teams to deliver proactive mitigation strategies. • Act as a customer advocate in internal product planning, influencing roadmap priorities and early access to innovation.

Education

• Creighton University

  Bachelor of Science (B.S.), Health Care Administration and Policy

  2008 — 2012

• Rockhurst University

  Master of Business Administration (M.B.A.), Health/Health Care Administration/Management

  2012 — 2014