Jaclyn Oloughlin
Helping People & Teams Succeed | Bridging Tech, Wellness & Sports | Lifelong Learner | People-First Mindset
- Role
- Client Success Manager at Clubspark
- Location
- Jacksonville Beach, FL, US
- LinkedIn followers
- 500 followers
About Jaclyn Oloughlin
Empathetic leader Catalyst of momentum Lifelong learner Avid sports fanI light up when I’m helping people turn big ideas into real‑world wins—whether that’s in a biomechanics pitching lab, a SaaS dashboard for tennis coaches, or a retail floor full of yoga pants. Friends describe me as the “hype‑up + problem‑solve” teammate: I listen first, then dive in with clear steps, good vibes, and a side of dad jokes.What I’m known for: Turning complex tech into “oh‑that‑was‑easy” moments (Customer Success / SaaS Onboarding) Coaching humans—athletes, teammates, customers—toward growth they feel in their bones Building community and brand love through events, partnerships, and real talk Leading with values (Enneagram 3w2, Empathizer•Coach•Philomath•Catalyst•Believer)Core skills & keywords: Customer Success • Coaching & Development • Community Engagement • SaaS Onboarding • Sports & Wellness Tech • Product Education • Retail Ops • Event Planning • Relationship‑Building • Athlete SupportLet’s connect if you’re into purpose‑driven growth, good banter, and getting things DONE.
Experience
Client Success Manager
Mar 2024 — Present · Tampa, FL, US
USTA Serve Tennis Management SoftwareCoordinated and facilitated the onboarding process for new clients at Clubspark/USTA Serve Tennis, providing comprehensive SaaS technical support and ensuring a seamless integration of services; served as a primary point of contact for troubleshooting, system training, and ongoing client assistance
Education
Jacksonville University
Master’s Degree, Kinesiology-Sports Biomechanics Focus
2016 — 2018
University of North Florida
Bachelor of Science, Health Science; Exercise Science
2010 — 2014
Skills
- Exercise Physiology
- Sports
- Personal Training
- Fitness
- Injury Prevention
- Strength & Conditioning
- Athletics
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