Jaclyn Costa
- Role
- Managing Business Improvement Consultant at Citizens
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
Experience
Managing Business Improvement Consultant
Jan 2017 — Present
In this role I am responsible for managing business improvement consulting engagements across the Consumer Bank tied to robotic process automation. Core Qualifications: Scrum Master certified Process improvement (Lean/Six Sigma, Lean Transformation) Blue Prism | UI Path Bizagi Process Modeler IT relationship management Strategic Thinker
Skills
- Leadership
- Process Improvement
- Customer Service
- Business Process Improvement
- Financial Risk
- Bilingual in Spanish and English
- Retail Banking
- Interviews
- Training
- Commercial Banking
- Customer Satisfaction
- Financial Services
- Lean Manufacturing
- Coaching
- Risk Management
- Relationship Management
- Banking
- Business Analysis
- Sales
- Consumer Lending
- Management
- Finance
- Loans
- Change Management
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