Jaclyn Clark

About Jaclyn Clark

I\'m a product strategist with a background in forensic psychology, deep research experience, and a bias for action. Over the past 7+ years, I’ve helped product teams uncover what customers need, align stakeholders around the big picture, and bring complex ideas to market, simply and strategically. Whether building GTM strategy for software or hardware products, scaling customer research across engineering teams, or developing pricing frameworks alongside sales, I bring cross-functional thinking and clarity to messy, high-stakes work. My sweet spot is the intersection of insight and execution: where data meets story, and human behavior meets business outcomes. I ask the hard questions and thrive in environments that reward curiosity, rigor, and shared ownership. I also believe that great products don’t just serve users, they connect people. Over the years, I have built communities that give people a voice and empower them to act in ways that are meaningful. I’ve consistently created spaces, both formal and informal, for learning, inclusion, and belonging. Because sustainable growth starts with human connection.

Experience

1. Director of Product

   Grace Company

   Feb 2022 — Present · West Jordan, UT, US

   Established and led a user research program supporting 100+ product development projects annually- Designed and executed quantitative & qualitative user research, building a participant pool of 300+ users- Employed usability testing on 30+ products to validate them in the marketplace- Maintained well-written documentation throughout the research process to translate research findings into product design and business use cases- Established a lean product management program - Managed full product lifecycle for 450+ software and hardware products, ensuring high-impact alignment with user needs and business goals- Spearheaded human-centered design initiatives to improve user adoption and engagement- Led cross-functional collaboration between engineering, UX, marketing, sales, and education teams to optimize product usability- Developed product strategies informed by deep understanding of the customer problems, prioritizing data-driven decision-making- Implemented company-wide go-to-market strategies, 10X-ing historic product release impact through optimized launch initiatives- Championed critical thinking and data-driven executive decision-making to improve organizational strategy- Articulated product vision and company goals across the company to create alignment on major initiatives.(Including product scopes and roadmaps)- Developed an in-house training program to train employees on new products before they hit the market- Launched a customer training program and education community to support product adoption and retention.(Zero to 300+ individuals in 5 months.)

Education

• Arizona State University

  Master's degree

  2019 — 2022

• University of Utah

  Bachelor’s Degree

  2002 — 2005

• Quantic School of Business and Technology

  Executive MBA

  2025 — 2026

• Utah State University

  Bachelor’s Degree

  2011 — 2016

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Access
• Teaching Reading
• Facebook Marketing
• Event Planning
• Youtube
• Salesforce.com
• Research
• Microsoft Word
• Dreamweaver
• Leadership
• Social Media
• Customer Service
• Adobe Photoshop
• Microsoft Office
• Teaching Writing