Jaclyn Shea
Manager & People Leader @ Grubhub | Customer Success, Project Management
- Role
- Enterprise Implementation Manager at Fluency
- Location
- Hingham, MA, US
- LinkedIn followers
- 500 followers
About Jaclyn Shea
With over 15 years of experience in the technology, project management, and client services industry, I was a Technical Customer Success Manager at Grubhub, the leading online and mobile food-ordering and delivery platform. I led a team of customer success managers and senior managers who provide technical support, training, and guidance to our restaurant partners who use our iOS and Android mobile app.My core competencies include JIRA, SaaS, Google products, people management, software documentation, healthcare, project management, coaching, and leadership. I have a strong background in both the restaurant and healthcare software industry, having worked as a Patient Safety and Priority Events Supervisor at MEDITECH, a leading provider of healthcare information systems.I am passionate about delivering high-quality solutions that enhance customer satisfaction, retention, and loyalty. I enjoy collaborating with cross-functional teams, stakeholders, and vendors to ensure smooth and successful project execution and delivery. My goal is to leverage my technical and interpersonal skills to help grow and scale businesses, improve internal teams and help brands maximize their growth and success.
Experience
Enterprise Implementation Manager
Dec 2023 — Present
Education
Saint Michael's College
Bachelor of Science, Business
2006 — 2010
University Autonoma of Barcelona
International Business
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