Jacky Chen
Consultant, Managed Services @Vena Solutions
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WORK HISTORY
Consultant, Managed Services @Vena Solutions
EDUCATION
University of Waterloo
Bachelor of Science (BSc), Kinesiology and Pre-Health Profession
Ryerson University
Bachelor’s Degree, Bachelor’s of Commerce, Economics and Management Science
ABOUT JACKY CHEN
As an Implementation Manager at BuildOps, I lead and execute IT and software development projects for clients in various industries, ensuring timely delivery, quality, and customer satisfaction. With over three years of experience in IT project roles, I have developed a strong expertise in project management methodologies, tools, and best practices, such as SQL, Jira, Confluence, and ServiceNow.I am passionate about delivering innovative and efficient IT solutions that solve real-world problems and create value for stakeholders. I have successfully managed high-impact projects, such as implementing a cloud-based platform for a top 10 Canadian insurance client, improving their operational efficiency and user experience. I have also demonstrated excellent communication, critical thinking, and process improvement skills, as well as the ability to build and manage a team as a servant leader. I am currently pursuing the PMP certification to further enhance my project management skills and knowledge.
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