Jack Merrell
Vice President Service Operations @PurposeMed
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WORK HISTORY
Vice President Service Operations @PurposeMed
Vancouver, BC, CA
Executive operations leader accountable to delivering exceptional patient experiences and addressing barriers to care for LGBTQ2S+ and neurodivergent communities.
EDUCATION
University of Exeter
Bachelor of Arts (B.A.) with Honours, Philosophy, Politics, Economics
SKILLS
ABOUT JACK MERRELL
I lead at the apex of innovation, where technology meets people. As the leader of PurposeMed\'s service team, I am accountable to the consistent delivery of exceptional patient experience to our communities. I\'m also responsible for working in lockstep with our technology leadership team to define a product roadmap that delivers step-change improvements to both customer experience and operating cost.With 8 years of experience leading in high-growth environments, I\'ve honed my skills as a servant leader of large and complex teams. I relish my role developing leadership talent in both one-on-one coaching and in designing people systems to that allows leadership culture to scale through multiple reporting layers. As a department leader, I focus on constantly improving and simplifying the systems and processes that support my people multiple functional areas collaborate with optimal efficiency and with diminishing cost. As a member of PurposeMed\'s executive team, I\'m also at the heart of shaping overall business strategy to deliver affirming care to underserved communities in Canada and the USA.
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