Jack Storz
Cox Automotive Inc. | Results-driven. People-focused.
- Role
- Customer Care Specialist Ii at Cox Automotive Inc.
- Location
- Decatur, GA, US
- LinkedIn followers
- 500 followers
About Jack Storz
With over 14 years of experience in customer service and account management, I am a data-driven and people-centered leader who excels at planning, coordinating, and executing successful client services initiatives. I have a passion for delivering exceptional customer experiences, building lasting relationships, and solving complex problems with innovative solutions.Currently, I am a Customer Care Specialist II at Cox Automotive, where I maintain a high level of customer satisfaction, develop effective customer-facing cadences, and contribute to the improvement of team-wide knowledge base resources. Previously, I was a Partner Advocate and Onboarding Lead at Carvana, where I designed and implemented the onboarding process and training for a large-scale enterprise B2B SaaS platform, achieving a 5x faster onboarding rate.As the professional landscape rapidly evolves, I welcome the opportunity to leverage my innate curiosity to find the right way to work smarter in all endeavors.
Experience
Customer Care Specialist Ii
May 2023 — Present
Maintained CSAT score of 97%, above 90% requirement. Developed successful customer-facing cadences to establish rapport and incentivize ease of issue resolution, encourage client self-service confidence for common issues with customer-side resolutions. Limited after-call-work time to upper-half of team(as a new hire), increasing availability to clients. Contributed to edits of team-wide knowledge base resources for better clarity.
Education
The University of Georgia
Master of Business Administration - MBA, Business Administration and Management, General
Oglethorpe University
Bachelor of Arts - BA, Communication and Media Studies
Skills
- Broadcast
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