Jackson Ketchum
Cyber Systems Operator @United States Air Force
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WORK HISTORY
Cyber Systems Operator @United States Air Force
Dothan, AL, US
US Air Force National Guardsman assigned to the 280th Special Operations Communications Squadron (SOCS) who provides tactical communication services to state, military, and federal agencies utilizing state-of-the-art information systems• Installs, supports, and maintains Air Force server operating systems and other computer platforms and software that are pertinent to their operation• Helps to administer and maintain server-based networked systems, corresponding applications, and any associated network storage devices• Ensure that Air Force and other military computer networks and online communications are kept secure; this includes the deterrence, detection, and elimination of cyber threats and attacks
EDUCATION
USAF Cyber School
Keesler Air Force Base, Biloxi, MS
The University of Alabama
Bachelor of Arts - BA
ABOUT JACKSON KETCHUM
Cybersecurity professional with 5+ years of experience in IT support, network operations, and secure communications within military and government environments. Skilled in threat detection, system troubleshooting, and incident response, with hands-on experience using tools like Active Directory, Windows PowerShell, Microsoft Windows Server, ServiceNow, and SIEM platforms. Proven ability to support mission-critical systems and uphold DoD cybersecurity protocols across high-security environments.\"As a System Administrator at ManTech, I provide technical support and system troubleshooting for military and government personnel at Eglin AFB. My role includes resolving hardware, software, and network issues, managing user accounts via Active Directory, and utilizing industry-standard ticketing systems like ServiceNow. I support a diverse user base with mission-critical IT services, ensuring seamless operations within high-security environments while adhering to DoD cybersecurity protocols and compliance standards.As a Cyber Systems Operator in the U.S. Air Force National Guard, I serve with the 280th Special Operations Communications Squadron (SOCS), where I support state, military, and federal agencies by delivering tactical communication services through advanced, state-of-the-art information systems.
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