Jackson Salins
VP CUSTOMER CARE
- Role
- VP Customer Care at IGP
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Jackson Salins
A career spanning 20 plus years delivering measurable value and customer service to business covering industries like Hospitality, BPOs, and Airline catering, handling large diverse teams. A People Manager with intrinsic ability to deliver measurable business value to enterprise by aligning employees and resources towards defined organizational goals. Results oriented leader with entrepreneurial and corporate management experience driving metrics that optimize financial, operational and human performance. A Certified Trainer acclaimed by customers, both internal as well as external for methodology and proven results. Believes in the adage \'actions speak louder than words\'.
Experience
VP Customer Care
Aug 2016 — Present · Mumbai, IN
Meeting Key performance measures include TAT, Quality & End Customer Satisfaction, Productivity & related metrics, Attrition management.Formulating & implementing initiatives to achieve operational efficiency & targets while ensuring a consistently high level of quality on key deliverable including end-customer satisfaction.o Capacity planning and schedule optimization to handle daily/seasonal volumeso Conducting regular performance reviews with the teams in terms of Productivity and Quality.o Ensuring adherence to key compliance parameters; both process and organization driveno Conducting weekly reviews with the team to ensuring adherence to processes & policieso Analysis on Key CPMs and implementing action items around the sameo Mentoring Supervisors and Team coaches in providing training and feedbackso Coordinating with internal departments /warehouses to ensure smooth operations
Education
S.I.E.S College, Sion, University of Mumbai
Bachelor's Degree, Philosophy
1991
Holy Cross High School, Kurla, Mumbai
High School, High School/Secondary Diplomas and Certificates
1985
University of Mumbai
High School, Art/Art Studies, General
1988
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