Jackson Payne

Experience

1. Vice President Information Technology Operations

   Community Health Network

   Mar 2019 — Present

   Responsible for day-to-day operations of IT which includes operating and capital budget oversight; Oversight of IT locations ensuring consistent and adequate office space is provided for all employees; Oversight of the Service Management program; Ensure all contracts are reviewed by Legal, adhere to Network purchasing processes, and appropriately funded; Participate in Network appropriate operational steering committees. Develop and set the strategic direction of IT operational processes. Will also define improvement opportunities and make performance visible within the organization while relying of extensive experience and judgment to plan and accomplish goals.

Education

• Ball State University

  Completed coursework toward B.S. in Business Administration

  1994 — 1999

Skills

• Service-Now.com
• Sharepoint
• Project Management
• Itil Process Implementation
• Program Management
• Process Improvement
• Itil Implementation
• Business Process Improvement
• Management
• Itil Service Strategy
• Vendor Management
• Leadership
• Epic Systems
• Service Management
• IT Service Management
• IT Management
• Team Building
• Service Desk
• Six Sigma
• Itil Process
• Training
• Software Documentation
• Strategy
• Information Technology
• Service Desk Management