Jackson Pardue

Experience

1. Technical Consultant

   GlideFast Consulting

   Nov 2021 — Present

   Knowledge of the technical implementation of IT Service Management, Change Management, Incident Management, Problem Management, Service Catalog and implementations • Complex problem-solving abilities from both a technical and operational perspective providing innovative solutions to fulfill the customer’s needs • Excellent verbal and written communication skills- able to present project status, information and roadblocks clearly and effectively with my team• Assist with tenant review and design sessions as well as gathering technical and functional requirements• Help improve overall technical architecture, including design documentation and process flows that align with the customer’s requirements• Review tenant’s code and provide recommendations and best practices to ensure success • Managed Update Sets, organized UAT and pushed stories to client’s Production instance • In-depth knowledge of CMDB and Asset Management Services, Service Offerings and CI relationships• Knowledge of creation of workflows for Service Catalog items in ServiceNow• Maintained and utilized the following ServiceNow Certifications: Mainline Certifications: • ServiceNow Certified System Administrator • ServiceNow Certified Application DeveloperMicro–Certifications: • Performance Analytics • Agile & Test Management Implementation • Automated Test Framework • Flow Designer • Integration Hub • Predictive Intelligence