Jackson Lourdes
Customer Experience Manager - Emerging Markets @GSK
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WORK HISTORY
Customer Experience Manager - Emerging Markets @GSK
Mumbai, IN
Customer Experience Accelerator | Omnichannel Strategist | Data Driven Marketing | Digital Performance | Digital Innovation | Brand Manager |
EDUCATION
St. Andrew's College of Arts, Science and Commerce
Higher Secondary, Environmental Science
St. Andrew's College of Arts, Science and Commerce
Bachelor of Science (B.Sc.) Information Technology, Computer and Information Sciences and Support Services
Sheila Raheja School of Business Management and Research
Master of Business Administration - MBA, International Marketing
SKILLS
ABOUT JACKSON LOURDES
At GSK, my focus as Digital Marketing Manager is on accelerating customer experiences through data-driven, omnichannel strategies. My recent tenure at Accenture as Associate Manager honed my proficiency in Veeva CRM, Salesforce and my ability to lead digital performance and innovation initiatives. With a commitment to operational excellence, our team has delivered cutting-edge marketing solutions that resonate on a global scale.The recognition of our work is reflected in multiple Encore Awards, celebrating our dedication to core values and impactful results. My approach integrates project management principles with agile methodologies to foster a culture of continuous improvement. Advocating for LGBTQIA+ rights, I embed diversity and inclusion within our strategies, ensuring our campaigns are inclusive and representative of the communities we serve.
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