Jackson Lourdes

Customer Experience Manager - Emerging Markets @GSK

Mumbai, MH, IN
MOBILE NUMBERS
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WORK HISTORY

Aug 2024 — Present

Customer Experience Manager - Emerging Markets @GSK

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Mumbai, IN

Customer Experience Accelerator | Omnichannel Strategist | Data Driven Marketing | Digital Performance | Digital Innovation | Brand Manager |

EDUCATION

2004 — 2006

St. Andrew's College of Arts, Science and Commerce

Higher Secondary, Environmental Science

2006 — 2009

St. Andrew's College of Arts, Science and Commerce

Bachelor of Science (B.Sc.) Information Technology, Computer and Information Sciences and Support Services

2011 — 2013

Sheila Raheja School of Business Management and Research

Master of Business Administration - MBA, International Marketing

SKILLS

DebateFitness TrainingContent StrategyMarketing StrategyAnalyticsPublic RelationsContent ManagementWorld HistoryPoetry WritingGoogle AnalyticsContent MarketingProject ManagementBusiness DevelopmentDigital Assets ManagementMarketingMarketing CommunicationsWeight TrainingProgram ManagementCookingLeadershipWebsite DevelopmentDanceResearchEvent PlanningAccount ManagementSEOBusiness AnalysisIntegrated MarketingProject Team ManagementProduct MarketingLive BloggingSocial NetworkingSocial Media Marketing

ABOUT JACKSON LOURDES

At GSK, my focus as Digital Marketing Manager is on accelerating customer experiences through data-driven, omnichannel strategies. My recent tenure at Accenture as Associate Manager honed my proficiency in Veeva CRM, Salesforce and my ability to lead digital performance and innovation initiatives. With a commitment to operational excellence, our team has delivered cutting-edge marketing solutions that resonate on a global scale.The recognition of our work is reflected in multiple Encore Awards, celebrating our dedication to core values and impactful results. My approach integrates project management principles with agile methodologies to foster a culture of continuous improvement. Advocating for LGBTQIA+ rights, I embed diversity and inclusion within our strategies, ensuring our campaigns are inclusive and representative of the communities we serve.

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Jackson Lourdes — Customer Experience Manager - Emerging Markets at GSK in Mumbai, MH, IN | Unifers