Jackson Chen
Technical Support Representative @Orange County Public Schools
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WORK HISTORY
Technical Support Representative @Orange County Public Schools
Orlando, FL, US
Managed IT asset lifecycle, including laptop check-in and check-out, and maintained a precise inventory of technical equipment- Leveraged expertise in Cisco Meraki, xDAD, server and printer management, and the EasyVista ticketing system to diagnose, track, and resolve hardware and software issues efficiently- Oversee the annual distribution, collection, reimaging, and maintenance of laptops assigned to every student and teacher- Administer and support servers, desktops, laptops, printers, projectors, SMART Boards, Cisco IP phones, and all network-connected devices- Reimage and configure new machines for incoming students and staff, ensuring readiness for each academic year.Technical Environment:Operating Systems: Windows 11 (previously Windows 7, 8 & 10), Windows Server 2008/2012, macOS, iOS (iPads).Network & Hardware: Cisco switches, IP phones, HP & Dell computers and servers.Tools & Platforms: Active Directory (AD), SCCM, Archibus, SharePoint.
ABOUT JACKSON CHEN
As an IT professional with expertise in technical support, system administration, and IT…
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