Jack Reid
- Role
- Vice President Technical Support at Accela
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Jack Reid
SaaS industry executive with expertise in customer success disciplines including…
Experience
Vice President Technical Support
Jan 2019 — Present
Education
Brigham Young University
BS, Computer Science
1992 — 1996
Brigham Young University Marriott School of Business
MBA
2001 — 2003
Skills
- Customer Experience
- Integration
- Business Operations
- Mysql
- Professional Services
- Collaborative Leadership
- 24/7 Operations
- Social Media
- Leadership
- Client Services
- Cloud-Based
- Acquisition Integration
- Analytics
- Web Development
- Process Improvement
- Strategic Partnerships
- Business Strategy
- Web Analytics
- P&L Management
- Microsoft Excel
- Operations Management
- Crm
- Technical Support
- Agile Methodologies
- Start-Ups
- Php
- Team Leadership
- Account Management
- Cross-Functional Team Leadership
- Saas
- Performance Management
- Big Data
- Software Development
- Enterprise Software
- Customer Advocacy
- Relationship Management
- Change Management
- Omniture
- Customer Success
- Contact Centers
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