Jack Pursley
Specializes in designing, implementing and optimizing CX engagements for Fortune 500 organizations and Unicorns to identify product defects, reduce costs, improve brand health, decrease churn and drive revenue.
- Role
- Leader, Customer Experience & Digital Strategist at Concentrix
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Leader, Customer Experience & Digital Strategist
Mar 2023 — Present · Cincinnati, OH, US
Education
Morehead State University
Masters, Experimental Psychology
1996 — 1998
Skills
- E-Learning
- Distance Learning
- Vendor Management
- Research
- Customer Experience Consulting
- Psychology
- University Teaching
- Business Process Improvement
- Analytics
- Spss
- Customer Experience
- Higher Education
- Strategic Planning
- Customer Experience Management
- Customer Experience Design
- Teaching
- Customer Experience Transformation
- Strategy
- Survey Design
- Sas
- Crm
- Management
- Technical Writing
- Program Management
- Adult Education
- Quantitative Research
- Research Design
- Leadership
- Data Analysis
- Contact Centers
- Data Collection
- Qualitative Research
- Statistics
- Public Speaking
- Customer Relationship Management (Crm)
- Process Improvement
- Call Centers
- Instructional Design
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