Jack Oneill
Technical Support Analyst @Agilant Solutions, Inc.
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WORK HISTORY
Technical Support Analyst @Agilant Solutions, Inc.
Chicago, IL, US
As a Technical Support Analyst, I provide frontline IT support to customers and business users, ensuring reliable access to technology and delivering an excellent service experience. This role showcases my strong technical troubleshooting skills along with my customer service expertise to resolve issues efficiently and keep operations running smoothly.Responsibilities:Provide first-level support to end users via phone, email, or remote tools.Diagnose and resolve hardware, software, and network issues.Maintain accurate documentation of service requests, actions taken, and resolutions.Escalate complex problems to higher-level technical teams when necessary.Guide users in the proper use of systems, applications, and tools.Contribute to team knowledge by sharing solutions and best practices.Support process improvements and training initiatives.
EDUCATION
Florida Gulf Coast University
Bachelor of Science - BS
ABOUT JACK ONEILL
IT professional with hands-on experience in SIEM, alert triage, intrusion detection, and…
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