Jack Meek

About Jack Meek

Helping organizations transform customer experience and operations for the AI-driven future. Founder of Consult CX, advising leaders on strategy, technology, and operational clarity to deliver measurable results.I bring deep experience in executive leadership and consulting, combining a proven record of driving revenue, profit, and customer satisfaction with a forward-looking view on how AI and digital transformation are reshaping business.Through Consult CX, I serve as a trusted advisor to executive teams navigating growth, complexity, and change. My work spans:Redesigning recruiting, training, and frontline operations to reduce attrition and improve retention.Helping global services firms sharpen market positioning to win high-value outsourcing opportunities.Integrating AI solutions in practical, people-first ways to elevate customer and employee engagement.Clarifying ownership, incentives, and frameworks that align strategy with execution.Areas of ExpertiseExecutive Leadership & StrategyAI-Enabled Customer ExperienceBusiness Process Outsourcing & Vendor ManagementRevenue Growth & Profitability ImprovementOrganizational Transformation & TurnaroundsCareer HighlightsBoosted NPS from 45 to 70+ for a global customer base of 21M clients.Increased profit margin of a $100M business unit from 30% to 50%+.Delivered $15M+ YOY cost savings by improving customer experience.Scaled underperforming business from $100M to $140M.I believe the best organizations of tomorrow will be those that embrace AI to empower—not replace—the people who deliver their brand every day. If you’re building the next generation of customer experience and want a trusted advisor to accelerate the journey, let’s connect. j••••@aicentriccx.com | calendly.com/jmeek/30min

Experience

1. Owner

   Consult Cx Llc

   Jan 2017 — Present · Scottsdale, AZ, US

   Founder & Principal AdvisorLaunched and continue to lead a consulting practice focused on helping organizations harness customer experience, AI strategy, and operational clarity to drive measurable results. Act as a trusted advisor to executives navigating growth, transformation, and technology disruption.Recent engagements include:Partnered with a national services provider to redesign talent acquisition, training, and frontline operations—reducing early attrition and positioning the business for scalable growth.Guided a global business services firm in shaping a go-to-market strategy and RFP positioning that strengthened its ability to win high-value outsourcing opportunities.Supported leadership teams in aligning customer journey design, AI-enabled solutions, and incentive structures to improve retention, revenue, and long-term customer value.By combining deep operational expertise with a forward-looking view of how AI and customer expectations are reshaping business, Consult CX helps leaders build organizations that are resilient, innovative, and customer-centric.

Education

• Colorado State University Global

  Organizational Leadership

• University of Northern Colorado

  Journalism

Skills

• Business Process Outsourcing (Bpo)
• Bpo
• Executive Management
• Operations Management
• Sales
• Avaya
• Customer Experience
• Workforce Management
• Contract Negotiation
• Selling
• Outsourcing
• Customer Satisfaction
• Training
• Call Center Development
• Call Centers
• Telecommunications
• Customer Relationship Management (Crm)
• Acd
• Avaya Technologies
• Management
• Business Process Improvement
• Contact Centers
• Call Center
• Operational Excellence
• Leadership
• Inbound Marketing
• Performance Management
• Crm
• Process Improvement
• Vendor Management
• Sales Operations
• Customer Retention