Jack McDonnell
Chief Product Officer, City of Boston
- Role
- Chief Product Officer at City of Boston
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jack McDonnell
I am a Software-as-a-Service, B2B product management professional with 20 years of experience leading teams and building technology capabilities. I get excited by elegant solutions that solve gnarly, complex market problems and I’m drawn toward opportunities that have a social mission at their core. For the most recent 13 years I was responsible for driving technology work at athenahealth that shaped and scaled the customer success & service experience as the health tech company grew from $200 million to over $1 billion in annual revenue. Through that work I developed considerable experience scaling customer service operations teams, and also led a number of large-scale CRM and customer experience platform migrations. I’m cool-headed by nature and I believe that technology change isn’t scary—provided that we keep curiosity and empathy at the center of everything we do to create value for our users.
Experience
Chief Product Officer
Mar 2023 — Present · Boston, MA, US
Education
Sarah Lawrence College
B.A., Liberal Arts
Babson F.W. Olin Graduate School of Business
MBA
Skills
- Competitive Analysis
- Start-Ups
- Product Marketing
- Management
- Saas
- Product Management
- Analytics
- Strategic Planning
- Entrepreneurship
- Enterprise Software
- Salesforce.com
- Cross-Functional Team Leadership
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