Jacklyn Tanarov

About Jacklyn Tanarov

I’m a Customer Success leader who blends strategy, technical curiosity, and scalable execution to help customers adopt, expand, and win with SaaS. Over the past 7+ years, I’ve managed $7M+ portfolios and built repeatable onboarding and enablement motions that improve retention, accelerate time-to-value, and drive measurable growth, especially across net-new and complex enterprise environments.I’m known for turning ambiguity into action: diagnosing the real root issue (process, people, or platform), aligning stakeholders fast, and building simple plans that customers can actually follow. I’ve consistently delivered above-target Net Revenue Retention (110%+), shortened onboarding timelines by ~30 days, and created scalable programs that move adoption metrics quarter over quarter.I work best at the intersection of customer outcomes + internal execution—partnering closely with Sales, Product, Solutions/Consulting, and Ops to drive renewals, expansions, and long-term value. I lead with empathy, operate with urgency, and love mentoring others on how to run strong discovery, build trust quickly, and show impact in a way that’s “review-ready.”

Experience

1. Global Co-chair, Women in Tech (Wit)

   Box

   Jul 2025 — Present · New York, NY, US

   Global Co-Chair for Women in Tech (WIT) at Box, focused on building community, visibility, and growth opportunities for women across the organization. Lead and scale programming including cross-functional panels and events (ex: Women in Tech IC career path panel) that spotlight top talent, share tactical career guidance, and expand internal networks and sponsorship. Partner with internal leaders and ERGs to drive high-impact initiatives, increase engagement, and create repeatable resources teams can reuse. Champion inclusive culture through mentorship, storytelling, and connecting Boxers to meaningful ways to get involved and lead.

Education

• Baruch College

  Bachelor's of Business Administration (BBA) , International Marketing