Jacklyn F.
Operations Specialist Guest Services @Carnival Cruise Line
Orlando, FL, US
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WORK HISTORY
May 2022 — Present
Operations Specialist Guest Services @Carnival Cruise Line
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Supported daily operations and service delivery at Carnival Cruise Line by managing escalations and implementing new communication tools. • Developed and scaled an onboarding and training program, creating reusable resources that are still in use today. • Led cross-functional projects to streamline workflows and enhance agent productivity during peak periods.
EDUCATION
N/A
Lindenwood University
Bachelor's degree
ABOUT JACKLYN F.
Operations professional with over four years of experience at Carnival Cruise Line…
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