Jack Lavington
Application Support Manager @Monmouthshire Building Society
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WORK HISTORY
Application Support Manager @Monmouthshire Building Society
Cardiff, GB
EDUCATION
University of the West of England
BA (HONS) Business and Management, Business Administration and Management, General
Bishop of Llandaff CIW High School
GCSE & A Level
SKILLS
ABOUT JACK LAVINGTON
Results-driven Application Support Manager with a strong background in Intelligent Automation and business process improvement. Experienced in leading teams of support analysts to ensure the smooth operation of key applications through effective configuration, testing, and ongoing support. Delivering reliable solutions that empower colleagues and enhance customer experience. Proven track record of delivering end-to-end automation solutions across diverse business areas, identifying processes for automation, and driving measurable gains in productivity, efficiency, and cost avoidance. Skilled at bridging the gap between technology and business needs, ensuring solutions are not only technically sound but operationally impactful. Recognised as a collaborative leader with excellent communication and interpersonal skills, proficient at working with cross-functional teams including process owners, SMEs, and IT partners to design, implement, and support solutions that meet evolving requirements.Certified Blue Prism Cloud Practitioner, CeMAP Qualified & BA (Hons) in Business Management, University of the West of England, Bristol.
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