Jackie Tarling
Ict Support Team Leader @Birmingham Hospice
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WORK HISTORY
Ict Support Team Leader @Birmingham Hospice
Birmingham, GB
EDUCATION
CYQ
Level 3 Diploma in Teaching Pilates (QCF)
Lifetime Fitness
NVQ Level 3, Personal Trainer
University of West London
BSc, Nutritional Medicine
University of West London
Bachelor of Science - BS, Nutritional Medicine
ABOUT JACKIE TARLING
Responsible for a team of two 1st Line support technicians, running the ICT service desk ensuring that the technical support service is delivered in a professional manner and tickets are dealt with and delivered to the correct standard and quality. Investigation and resolution of 2nd line support calls/chats. Proactively communicating with users to set expectations and enabling the most efficient service delivery. Creation and amendment of technical procedures/support documents (in Zoho Learn), ensuring a foundation of appropriate technical knowledge is maintained for 1st Line Support Technicians.
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