Jackie Odowd
Client Services Leader | Client Experience, Retention & Revenue Growth | Leading High-Performing Account & Client Success Teams | Cross-Functional Partner to Sales & Delivery | ex-McKinsey | Northwestern Alum
- Role
- Senior Director, Us Customer Success at The Channel Company
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jackie Odowd
Client services and customer experience leader with experience helping organizations deliver exceptional client outcomes while driving retention and revenue growth.I lead a team of client success and client services managers responsible for managing complex, multi-channel marketing and campaign initiatives. My team partners closely with sales, execution, creative, digital, telemarketing, and email operations to ensure seamless delivery, strong campaign performance, and long-term client relationships.My leadership style emphasizes collaboration, transparency, and accountability. I enjoy developing team members, improving cross-functional workflows, and creating scalable processes that enhance both the client experience and internal efficiency.
Experience
Senior Director, Us Customer Success
May 2024 — Present
Lead US Client Success Team
Education
Bentley University
Bachelor of Science
Northwestern University
Masters
Bentley University
Bachelor of Science - BS
Skills
- Web Analytics
- Consumer Insights
- Digital Marketing
- Consumer Behavior
- Analytics
- Competitive Intelligence
- Competitive Analysis
- Social Media
- Digital Strategy
- Consumer Behaviour
- Customer Insight
- Marketing Strategy
- Strategy
- Sem
- Online Advertising
- Online Marketing
- Segmentation
- E-Commerce
- Marketing
- Brand Management
- Management
- Market Research
- Marketing Research
- Real Estate
- Home Staging
- Integrated Marketing
- Marketing Communications
- Sales
- Selling
- Market Analysis
- Sales Process
- Lead Generation
- Advertising
- Social Media Marketing
- Customer Relationship Management (Crm)
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