Jacqueline Lopez
Information Systems | 2020 Graduate | IT Service Engineer
- Role
- IT Service Engineer at Qualys
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jacqueline Lopez
I am an Information Systems graduate and I have 3+ years of experience as a Technical…
Experience
IT Service Engineer
Apr 2023 — Present · Raleigh, NC, US
Supporting end users in Windows and MAC environments with extensive knowledge of computer hardware, peripherals, and infrastructure services. Handling escalations, managing ticket SLAs, maintaining asset inventories, and updating the knowledge base. Proficient in managing services such as Okta, O365, Intune, Kandji, AD, and Zoom.
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