Jackie Jiménez
Growth Lead @Digital Revamp, Marketing & Ads Agency
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WORK HISTORY
Growth Lead @Digital Revamp, Marketing & Ads Agency
NY, US
Alineo equipos multifuncionales, optimizo procesos y aseguro una ejecución de alta calidad mediante metodologías ágiles y colaboración en tiempo real (Slack, Asana). Lidero la coordinación diaria, superviso los entregables y activo oportunidades de crecimiento. Entrego reportes estratégicos para optimizar los resultados, mejorar la eficiencia del equipo y escalar el rendimiento.
EDUCATION
Universidad Europea
Advertising and Public Relations, Communications
EUDE Business School
Master in Business Administration and Business Management, Business Administration and Management, General
Universidad Latina de Costa Rica
Public Relations, Communication and Media Studies
EUDE Business School
Master in Digital Marketing, Digital Communications
ABOUT JACKIE JIMÉNEZ
As a Senior Project and Client Experience Leader, I drive cross-functional delivery and build lasting client relationships by simplifying complex programs and enhancing team alignment. I leverage deep expertise in digital strategy and integrated marketing to streamline execution and optimize outcomes. I am committed to elevating the client experience through proactive communication, efficient processes, and strong partnerships. Key Achievements Include: Focus on advancing expertise in AI to improve project visibility, client insights, workflow automation, and resource allocation, supported by 14+ recommendations highlighting leadership, reliability, and strong communication. Built and led cross-functional teams of up to 15 across creative, UX, engineering, strategy, and client success, delivering complex digital, SaaS, and integrated marketing projects with consistent on-time, on-budget results and strong client satisfaction. Developed and scaled full client experience frameworks, spanning onboarding, communication models, health scoring, and churn-prevention, elevating delivery quality and increasing client retention by 15%. Drove major digital and marketing impact, including 200% lift in qualified leads from email + SMS program, tripled database growth, multi-country campaign direction for 5 LATAM markets, and fully aligned corporate rebrand.Contact me through this profile if you wish to connect.
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