Jackie Jeffries

About Jackie Jeffries

An SQL statement walks into a bar and sees two tables. It approaches, and asks “may I join you?” * Why did the programmer go broke- Because he used up all his cache!* How do you comfort a JavaScript bug- You console it! ​Laughter, they say, is the best medicine. It not only enhances relationships and improves brain health but also fuels creativity and reduces stress. I bring this same positive energy to my work as an experienced Information Technology professional. With a unique blend of quality assurance and technology skills, I\'m passionate about fostering strong relationships with clients and teammates. I believe in empowering teams to achieve excellence through transparency, continuous growth, and a commitment to learning in this ever-evolving tech landscape. Dedicated to delivering results that make a difference, I\'m committed to helping our team and clients overcome challenges and achieve their goals. When I\'m not immersed in the world of IT, you\'ll find me giving back to the community, exploring new cultures through travel, or immersing myself in the latest art exhibits. CERTIFICATIONS: Certified SAFe® 5 Scrum Master Certified AgilityHealth®Facilitator Certified Project Management Professional (PMP)® American Society of Quality– Certified Software Quality Engineer (ASQ-CSQE) American Society of Quality– Certified Quality Improvement Associate (ASQ-CQIA) Green Belt certification in Six Sigma methodologies from Bank of America Specialties: Project Management:+Enterprise Project Management +Risk Management & Mitigation Strategies +Communication Management Quality Assurance:+Testing and Quality Control management +Measures and metrics

Experience

1. Vice President, Software Engineering Senior Quality Analyst

   Truist

   Aug 2014 — Present

   Member of the Enterprise Data and Technology Services organization in Application Delivery Services• Responsible for managing resource capacity and billing of shared QA System Integrated Testing (SIT) team within the IT ADS / Credit Technology Service (CTS) group• Responsible for managing the QA SIT across various business units within Lending Group, Dealer Finance (DF) and Regional Acceptance Corp (RAC)• Support the business units with their User Acceptance Testing• Ensure adherence of the ADS Software Development Lifecycle (SDLC), SQM Standards and SQA Software Testing Lifecycle (STLC) processes• Utilize Application Lifecycle Management (ALM) for SIT defect management, test execution and metrics reporting. • Implement and maintain automated regression testing for supported applications where appropriate• Provide accurate and timely input into the SQA metrics. Use metric data to drive needed change• Identify gaps and opportunities in your respective application portfolio/ project(s). • Document solutions and track progress to completion• Take complete accountability of the testing strategy of applications/projects and driving them forward with an emphasis on resultsAchievements/Accomplishments • Data & Technology Services – 1st Qtr 2017 Olympian Award Winner• BB & T Process Master Certification – 2016• American Society of Quality– Certified Quality Improvement Associate (ASQ-CQIA)- 2016

Education

• North Carolina State University

  B.S

  1980 — 1985