Jacqueline Doe

Strategic Customer Success Manager @ DB Services | 7x Claris Growth Partner of the Year (2016–2023) | Retention & Revenue Growth | Process Optimization | Ask me about FileMaker, AWS, and Salesforce Nonprofit Solutions

Role
Head of Customer Success at DB Services
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jacqueline Doe

Customer Success Leader | Strategic Partner | SaaS & AI Advocate I build…

Experience

  1. Head of Customer Success

    DB Services

    Aug 2023 — Present · Indianapolis, IN, US

    As the founding Customer Success Manager at DB Services, I pioneered the Customer Success department, reshaping the strategy, processes, and methodologies that drive client satisfaction and business growth. I developed and documented the comprehensive review process, ensuring consistency in service delivery and value realization across our client base. My role involves conducting quarterly business reviews, re-engaging clients to expand service offerings, and delivering tailored presentations that showcase our impact. I’m passionate about driving success for our clients by aligning our services with their business goals, and I play a key role in retaining and expanding our client relationships.

Education

  • University of the People

    Bachelor of Science - BS

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Jacqueline Doe — Head of Customer Success at DB Services in Houston, TX, US | Unifers