Jackie Caton
Vice President Customer Experience/Strategic Engagement | Leader of Change Management, DEIB, & Accountability | Data & Process Driven Decision Maker | Manufacturing Industry | Sharp Intellect with a Fun Edge
- Role
- Vice President, Customer Experience & Strategic Engagement at Oldcastle BuildingEnvelope
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Jackie Caton
I help companies continuously improve to increase revenue, profitability, and customer and employee satisfaction. I have led remote teams of 150+ to evaluate processes and reduce manual workload, leading to an increase in customer satisfaction of 23% and a reduction in turnover of 14% over a 3 year period. My experience spans to locations across the world, assembling a strong disbursed team, that works closely together while also meeting their individual customer needs. I am versed in Sales Operations, Revenue Operations, Inside Sales, Customer Service, and Customer Success. I have a passion for leadership and DEIB, and insist on a culture of accountability and data driven decision making.
Experience
Vice President, Customer Experience & Strategic Engagement
Jan 2026 — Present
Education
University of Nevada, Reno
Bachelors, Business Management
1997 — 2001
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