Jackie Jb Baron
Enterprise Sales Executive - Northeast & Southeast @MatrixCare
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WORK HISTORY
Enterprise Sales Executive - Northeast & Southeast @MatrixCare
St Petersburg, FL, US
MatrixCare\'s mission is to leverage technology to improve the lives of America\'s seniors and those who care for them. • Generate a consistent revenue stream• Develop and implement market-specific strategic sales and marketing plan• Establish and maintain relationships with key area healthcare executives and professionals• Attend and coordinate tradeshows • Participate in professional societies and activities related to the healthcare industry• Identify new business opportunities• Coordinate joint sales and marketing efforts• Champion the concept, principles, and services of MatrixCare
ABOUT JACKIE JB BARON
I am a strategic business leader with a proven record of transforming customer experience, operational performance, and organizational effectiveness across high growth, customer centric environments. My career spans leadership roles in Sales, Operations, Business Development, Customer Experience (CX), and Net Promoter Score (NPS) strategy—bringing a consistent ability to elevate performance, strengthen customer loyalty, and drive measurable business outcomes.I specialize in building scalable, repeatable, and data driven operational frameworks that create efficiency, reduce friction, and accelerate growth. From designing enterprise level SOPs and automated workflows to architecting cross functional programs, my work has repeatedly unlocked organizational capacity and strengthened customer and partner relationships.Leadership ImpactAcross my career, I have led initiatives that modernized customer engagement, enhanced product adoption, and improved organizational performance, including:• Transforming the end to end client and internal experience in the electronic health records space through workflow innovation and API integration.• Crafting and launching the go to market strategy for SmartRequest (EHR), resulting in increased product usage and adoption.• Elevating the attorney experience via a data driven health scorecard that improved satisfaction and transparency.• Establishing the “gold standard” for VPCRs, renewal processes, and Executive Business Reviews.• Modernizing Account Management for top customers, implementing the NPS survey process, and contributing to a published success case study.• Developing enterprise CX trainings, partner success branding, and customer facing playbooks that improved alignment and experience consistency.• Leading the creation and deployment of a corporate wide CX program and quarterly NPS process at TD Synnex.Recognition & InfluenceMy leadership has been recognized through multiple honors, including Transformation of Account Management, Total Customer Experience awards, KNOW St. Pete/Clearwater recognition, the Pinellas County Urban League “Hall of Fame” President’s Award, and the Women of the Channel Power 100 distinction.I am known for rapidly building trust with customers, executives, and cross functional partners—creating the alignment and momentum required to drive sustainable growth, retention, and profitability. I invite you to explore my Recommendations section for a direct view of my leadership impact through the eyes of colleagues and senior leaders.
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