Jackie

About Jackie

Dynamic and results-driven professional with a proven track record of driving impact through program/project management, learning and development, business operations, talent management, call center operations, and customer and employee experience. Skilled at translating complex challenges into actionable strategies, I thrive in fast-paced environments where innovation and collaboration are key- Strategic Thinker: Adept at identifying opportunities, streamlining processes, and delivering measurable outcomes- Collaborative Leader: Known for building strong cross-functional relationships and motivating teams to exceed expectations- Innovator: Passionate about leveraging technology and creative problem-solving to optimize performance and deliver value- Impact-Oriented: Consistently recognized for exceeding goals, improving efficiency, and contributing to organizational growth.With a blend of technical expertise and business acumen, I bring a unique ability to bridge the gap between strategy and execution. My goal is to help organizations achieve sustainable success while continuously learning and growing in my career.

Experience

1. Sr Program Manager, Talent Advancement

   Amazon

   Jul 2024 — Present · Seattle, WA, US

   Lead talent advancement initiatives including lateral and promotional career events (tech and non-tech), supporting 50K+ annual employee career moves globally, including executive level leadership promotions. Own content, communications and change management related to talent advancement process and product launches, utilizing analytics and data-driven insights and voice of the customer to implement process and product improvements. Lead business operations initiatives focusing on rhythm of the business including weekly, bi-weekly and monthly business reviews to senior level leadership.

Education

• City University of Seattle

  Bachelor of Science (BS)

• Bellevue College

  Associate’s Degree

Skills

• Call Centers
• Instructional Design
• Agile Methodologies
• Outsource
• Management
• Team Building
• Customer Retention
• Customer Service
• Organizational Development
• Strategy
• Microsoft Excel
• Powerpoint
• Cloud Computing
• Virtual Teams
• Coaching
• Resource Management
• Employee Engagement
• Leadership
• Scrum Methodology
• Human Resources
• Mobile Devices
• E-Learning
• Telecommunications
• Training
• Customer Satisfaction
• Sharepoint
• Microsoft Office
• Sales
• Vendor Management
• Leadership Development
• Team Leadership
• Cross-Functional Team Leadership
• Adult Learning Theory
• Project Management
• Customer Experience
• Learning Management Systems
• Process Improvement
• Recruiting
• Business Process Improvement
• Go-to-Market Strategy