Jackie Jacqueline Wells

WORK HISTORY

SKILLS

ABOUT JACKIE JACQUELINE WELLS

I’m a senior operations and commercial leader with over 20 years’ experience across distribution, commercial and customer-facing environments, including eight years as a Managing Director. My leadership style is people-first and customer-focused, with a strong belief that lasting business success comes from empowering teams and delivering consistently good customer experiences.I’ve built my career around turning challenge into clarity. Whether stabilising a business after acquisition, returning a company to profitability, or leading cultural transformation, I focus on creating trust, structure and accountability in complex environments.I’ve led teams through growth and change across both B2B and B2C markets, introducing smarter systems, improving customer journeys and strengthening sales performance. My experience spans ecommerce strategy, digital improvement and large-scale operational delivery.Alongside senior leadership roles, I currently manage multi-site operations within a global flexible workspace business, maintaining standards, safety and customer experience on the ground. I value visible, hands-on leadership and getting the basics right every day.Career highlights include:• Returning ESE Direct to profitability and growing it into a £7m turnover business with strong margins• Embedding a service-first culture, resulting in multiple Feefo Platinum Trusted Service Awards• Leading national operations for Scholastic Australia, managing 200+ staff in a high-volume environment• Driving digital improvements to strengthen customer experience and sales performanceI’m motivated by helping businesses grow and thrive by bringing together strong people, practical systems and a clear customer focus. I particularly enjoy working in organisations that value thoughtful leadership, especially during periods of growth, change or reset.