Jackie Stevens

About Jackie Stevens

I am a mother, a sister, a daughter, a friend, a sports fan (youth baseball), an avid traveler, and a volunteer. As I manage my health and influence the decisions of my family, I am also a patient and healthcare consumer. I, like every person, am not just one role. My life impacts my health, and my health impacts my life. So, I ensure my providers are keenly aware of who I am first, and my condition second. And my passion lies in making sure that’s the way care is delivered to every person, every day. As an accomplished patient experience advocate and innovator, I believe creating human connections between patients, care teams, and the communities they serve is needed for traditional healthcare providers and systems to thrive in today’s environment. Patients come to healthcare providers for their expertise, but they also bring their own. To build trust, improve loyalty, and achieve the best outcome, we must bridge the gap and treat those we serve as people first and patients second. I have two decades of experience helping organizations build highly effective customer experience programs. If you are interested in elevating your focus from traditional patient experience to Human Understanding, please reach out.

Experience

1. Vice President of Sales

   NRC Health

   Mar 2025 — Present