Jacqualine M.

About Jacqualine M.

I’m a Program Manager with a passion for leading teams and driving technology initiatives that make a real impact. Over the years, I’ve managed groups ranging from small teams to 100+ members, always focusing on aligning strengths, building clear plans, and delivering results.What sets me apart is my ability to spot gaps — whether it’s missing documentation, unclear processes, or inefficiencies — and close them with practical, sustainable solutions. I thrive on communication and collaboration, ensuring stakeholders stay aligned and projects move forward smoothly.I bring a unique mix of leadership certifications and analytical training from my military background, combined with hands-on experience in tools like Jira, ServiceNow, and Tableau. Add to that my technical curiosity (Java Bootcamp graduate), and you’ll find I’m equally comfortable bridging the gap between people and technology.Colleagues know me for my positive work ethic, problem-solving mindset, and ability to inspire teams to perform at their best. I’m motivated by challenges, energized by collaboration, and always looking for opportunities to learn and grow in the tech space.

Experience

1. Lead Technical Program Manager

   JPMorganChase

   Oct 2023 — Present · Plano, TX, US

   Selected to lead AWM’s new CI/CD SaaS platform (Harness) due to leadership, organizational and soft skills; spearheaded planning, stakeholder management, and change adoption across 25-member global team (India and USA).• Implemented release management with Change Advisory Board and Change Manager utilizing ServiceNow, reducing deployment risk and user disruption by >25%.• Designed and deployed executive dashboards in Tableau and confluence to track platform adoption and build metrics; insights informed quarterly product roadmaps and leadership OKR prioritization.• Planned and executed training workshops for users on new Harness CICD pipeline leading to more application adoption

Education

• University of Colorado Colorado Springs

  Bachelors, Sociology

  2004 — 2008

• Skill Distillery

  Java Full Stack Development Program

  2017 — 2017

• The University of North Carolina at Chapel Hill

  Strategic Studies Fellows Program

  2015 — 2015

• USC Marshall School of Business

  Master's degree, Business

  2018 — 2019