Jackie Lewis

About Jackie Lewis

Strategic and analytical Customer Success leader with 10+ years of experience driving operational excellence, retention, and growth in fast-paced SaaS environments. Proven success developing and scaling CS operations, implementing standardized playbooks and SOPs, optimizing customer lifecycle touchpoints, and aligning teams to deliver $5M+ in annual revenue. Skilled in building scalable infrastructure, operational reporting, cross-functional collaboration, and driving renewal and expansion strategy with an insights-first approach. Recognized for reducing onboarding timelines, enhancing customer health metrics, and proactively identifying expansion and retention opportunities.

Experience

1. Cx Operations Specialist

   Lexipol

   Jun 2025 — Present

   Create and manage dashboards and reports that support data-driven decision-making across the customer journey.• Analyze CX metrics, customer feedback, and journey data to identify trends, pain points, and opportunities for improvement.• Present actionable insights to cross-functional teams and leadership to inform strategy and enhance customer engagement.• Support and advise on Customer Success best practices by translating data into recommendations that improve retention and satisfaction.• Collaborate with Sales, Product, Marketing, and CX teams to align initiatives with customer needs and lifecycle stages.• Contribute to customer health scoring and segmentation strategies, helping prioritize outreach and optimize customer outcomes.

Education

• Framingham State University

  Bachelor of Science, Economics

  2010 — 2014