Jackie

About Jackie

I’ve spent a career providing creative leadership, strategic insights, and enterprise-level digital solutions for top-tier brands such as State Farm, Johnson & Johnson, Electrolux, US Tennis Association, Diageo, Nintendo, Google, Nike and Merck, amongst countless more. Throughout my career, I have collaborated with creative, media, and technology-oriented departments including: Digital Strategy, Media Strategy, Software Development, User Experience, Analytics, Copy, Art, and Digital Production to achieve clients business goals. I\'m often asked to provide strategic guidance and digital ideas across clients, advising on best-practices in Digital Advertising, Digital Media Technology Platforms, Architecture, Usability, and Measurement. Comfortable discussing both overarching campaign level objectives and nuanced specifics of a technical implementation at an engineering level. Responsible for creative quality, client estimates, scope documentation, and the ultimate creative and technical integrity of all projects under my purview. Over the course of my career, I have developed a strong network of talented digital experts across disciplines, as well as deep relationships with technology companies around the globe.

Experience

1. Senior Delivery Manager

   Healthfirst

   Sep 2018 — Present · New York, NY, US

   Successfully led a multi-year digital transformation program that included the migration of a utilization management system with 1.5 million members from an unsupported legacy system to an HTML5 application with multiple integrations with the company\'s legacy data sources and systems.• Consolidated letter generation to a standardized platform that improved the maintenance and accuracy of letters to members and providers satisfying compliance metrics• Transformed the project delivery processes by tailoring Agile methodology with Healthfirst’s delivery processes to improve clarity and quality of user stories delivered• Aligned with internal release management team to identify and accelerate deployments from a monthly cycle to an on demand time frame utilizing the CI/CD (continuous integration / continuous delivery) pipeline engineered by my team• Designed custom front end data management solution that allow end users without any technical background to create, update and delete data on MSSQL environments and promote changes to the production environment• Devised a repeatable playbook for testing and integrating new vendor application releases that accelerate the implementation of releases by 100% and advised upper management on the release version with the most valuable feature sets being offered• Orchestrated the onboarding of 10 health information exchange (HIE) facilities that send authorizations daily for automated determination for members• Created a production support team for incident triage that accelerated resolution time by 300% and reduced the number of overall incident by 400% within 6 months of inception• Manufactured error reports and alerting that would trigger notifications to production support team when establish thresholds have been breached

Education

• University of Michigan

  BS

  2000 — 2004