Jackie Landry
Events • Operations • Customer Experience | Designing Experiences People Remember
- Role
- Workplace Services Site Lead at ServiceNow
- Location
- North Andover, MA, US
- LinkedIn followers
- 500 followers
About Jackie Landry
With over 20 years of experience in the hospitality industry, I’ve built a career around delivering exceptional guest experiences, executing seamless events, and driving operational excellence. From college settings to corporate events and operations, I’ve led teams, elevated service standards, and created memorable moments for clients and guests alike.My passion lies in people—whether that’s mentoring staff, managing high-profile events, or ensuring every customer interaction reflects the highest standards of hospitality. I thrive in fast-paced environments, adapt quickly to change, and bring a calm, solutions-focused mindset to every challenge
Experience
Workplace Services Site Lead
Mar 2020 — Present · Boston, MA, US
Design and execute employee engagement programs including 400+ person town halls,quarterly business reviews, and company-wide appreciation events, driving measurableincreases in satisfaction and engagement. Directed COVID-19 office reopening strategy for sq. ft. site, ensuring compliancewith evolving regulations while maintaining employee experience for 900+ hybrid staff. Manage event and workplace budgets, negotiation of vendor contracts, and strategicpartnerships. Partner with executives, People Ops, IT, and Finance to align program outcomes withbusiness objectives, ensuring scalable programs adaptable to global teams. Implement continuous improvement initiatives and feedback surveys to measure eventsuccess and inform strategic planning. Act as onsite lead for sq. ft. expansion project, coordinating project managers,contractors, and stakeholders to deliver on schedule with minimal disruption.
Education
Institute for Integrative Nutrition
Certified Holistic Health Consultant, Health and Wellness and Nutrition
2013 — 2014
Lasell University
Bachelor of Applied Science (B.A.Sc.), Hospitality and Event Management
2006 — 2008
Middlesex Community College
Associate's degree, Hospitality Administration/Management
2005 — 2006
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