Jackie Kelsey

About Jackie Kelsey

I build best-in-class operations and high performing teams in fast-paced, professional service organizations **I am a people-focused operations leader with experience in establishing, modernizing, and automating scalable organizational infrastructure. As a dedicated Chief of Staff and collaborative cross-functional leader, I provide support for executive leadership.A fearless change agent, I have a background in leading strategic initiatives that enhance organizational success, including the creation of KPIs and dashboards, financial reporting, and business development strategies.What sets me apart is that I absolutely thrive when thrown into a challenging, ambiguous problem to solve and am passionate about bringing order from chaos. I like to think about problems from a variety of angles. I develop solutions for complex challenges, gain buy-in from leadership, and execute tactical plans to achieve success. I have high standards for myself and my team, I love to win, and build trust with others by leading with integrity. By creating cultures of inclusion and success, I have built high-performing teams and attained top quartile staff engagement scores. As a supportive coach and mentor, I enable staff members to achieve their career goals. I take pride in my work and love to deliver exceptional results, or an exceptional finished product. Colleagues describe me as creative, transparent, pragmatic, and adaptable. I’m known for having a strong business acumen, a builder mentality, a big picture thinker, and execution mindset.Key Competencies: Operations: Operational Excellence | Operational Infrastructure & Playbooks | Continuous Improvement | Facilities Design & Management | Cost Reduction Initiatives | Data Analytics | KPIs & Dashboards | Knowledge Management Human Resources: Hiring & Onboarding | Training & Development | Coaching & Mentoring | Employee Engagement | Compensation & Benefits | Team Restructuring | Cross-Functional Team Collaboration & Alignment | Resource Allocation Functional Expertise: IT | Business Development | Finance & Accounting | Sales & Marketing | Legal | Budgets | Reporting Leadership: Strategic Planning | Team Building | Culture Change | Communications | Project Management | Persuasion Technology: Microsoft Office – Excel – Word – PowerPoint | Google Suite | Power BI | Workday | Trello | Slack Industries of Focus: Technology | Consumer-focused products and services | Innovative Organizations | Professional Services Passions: Mental Health | DEI

Experience

1. Director of Operations

   Banner Witcoff

   Dec 2025 — Present · Chicago, IL, US

Education

• University of Illinois at Urbana-Champaign

  Bachelor's Degree

Skills

• Training
• Management
• Business Strategy
• Management Consulting
• Human Resources
• Leadership
• Strategy